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employer tips

How to Turn an Unhappy Customer into your Biggest Advocate

By on Sep 22, 2018 in employer tips | 0 comments

How to Turn an Unhappy Customer into your Biggest Advocate

Every company has to deal with complaints. No matter how well trained your employees, how empowered they are to solve issues, someone, somewhere will be unhappy about something. Now you can shrug your shoulders and take a ‘that’s life’ approach, or you can take proactive steps to turn the situation around. Take proactive steps There are two reasons why we recommend...

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Manners Maketh Man-ager

By on Sep 10, 2018 in employer tips | 0 comments

Manners Maketh Man-ager

The Business Dictionary defines a manager as ‘an individual who is in charge of a certain group of tasks or a certain subset of a company.’   Sounds simple, huh?   In the quote Manners Maketh Man, ‘manners’ mean your mannerisms and behavioural characteristics, the traits that make you who you are.   And this is equally true of a manager; an excellent one...

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The Importance of Health and Wellbeing at Work

By on Aug 20, 2018 in employer tips | 0 comments

The Importance of Health and Wellbeing at Work

When organisations put a focus on employee wellbeing, there is a positive effect both on the individuals who work there and the overall organisation. The benefits of promoting wellbeing have been proven again and again. From a reduction in stress levels to fostering a positive work environment, it creates a base from which everyone can thrive and benefit. Indeed, it...

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The Hips Don’t Lie – The Role of Body Language in Communication

By on Aug 1, 2018 in candidate advice, employer tips | 0 comments

The Hips Don’t Lie – The Role of Body Language in Communication

You may have heard some statistics quoted regarding body language. It’s commonly cited that 55% of communication is gleaned from body language, 38% is down to the way things are said, and just 7% is the actual words spoken. These figures came from a study carried out by eminent psychologist Albert Mehrabian who has famously studied the importance of both verbal and...

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How to Talk so People will Listen

By on Jul 24, 2018 in candidate advice, employer tips | 0 comments

How to Talk so People will Listen

It’s been proven that the “way” we talk to people, particularly about making changes, has a huge impact on whether they will be either receptive to our feedback, or ignore it. The key to effective communication is to ensure that both parties feel respected and understood. This is critical in creating a foundation for the meaningful exchange of thoughts and ideas....

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Managing the Micromanager

By on Jul 16, 2018 in employer tips | 0 comments

Managing the Micromanager

We’ve probably all come across at least one in our time – the micromanager who hovers over your shoulder, checking every little thing you do and telling you how they would have done it. Or delegating a task but then asking every 10 minutes how you are getting on. It’s a real source of frustration for the team and an inefficient way of working for the manager...

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