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1st Line Support Analyst – FTC

Job Reference: JSRS15700CB

Salary: £20000 - £25000 Per Annum

Salary per: Annum

Job Duration: 12 Month Fixed Term Contract

Job Start Date:

Vacancy Posted: 24-08-2018

Contract Type: Permanent

Location: England, Greater London, Harrow

1st Line Support Analyst – FTC

Our leading distribution client based in Harrow are currently looking for an enthusiastic 1st Line Support Analyst to join their team on an initial 12 month fixed term contract with the potential to go permanent later on. This is an opportunity to gain valuable commercial experience in a predominantly Microsoft environment and be able to tap into the skills of more experienced employees to help you increase your own skillset.

The successful individual will have strong people skills and be able to communicate effectively with users. You will be able to take direction from the senior members of the team as well as put your own ideas forward.

The role will include the functions as outlined below.
– 1st line Technical support of systems
– Respond to user support requests in line with Operating Level Agreements.
– Work as a Triage service for the Development team identifying and qualifying Bugs and Changes.
– Work as part of the Global IT Operations team to ensure system stability and improve system performance.
– Work within ISO 9001:2008 and 27001:2013 and ISO 14001:2015 – really good to have

Good working knowledge of the majority of core systems listed below:
– D365 for Finance & Operations – nice to have (dynamics 365)
– Good Customer Care/Focus
– Strong Mitel MiVoice Business Knowledge – desirable
– Microsoft Active Directory Administration
– Microsoft Windows Client Operating system > XP
– Microsoft Office > 2003 including O365
– Google Apps Administration – desirable

1st Line Support Analyst – FTC

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email

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