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1st Line Support

Job Reference: JSRSDC10

Salary: £20k - 21.5k per year + + Brilliant Benefits

Salary per: Annum

Job Duration:

Job Start Date:

Vacancy Posted: 04-10-2017

Contract Type: Permanent

Location: London, Greater London, England

1st Line Support

Our market leading, rapidly growing client requires an experienced 1st Line Support technician to join their offices based in London on a permanent basis. The 1st Line Support technician will have at least 12 months experience within a corporate/commercial envieonment, hold an excellent telephone manner and good organisational skills.

1st Line Support – Role Scope:

* To log all telephone calls on the Helpdesk system and assist users in solving IT related problems.
* To allocate calls to the appropriate team.
* To liaise with users to ensure calls are resolved to their satisfaction and close resolved calls.
* To review and release quarantine emails as appropriate.
* Co-ordinate initial users’ access to the business’ network system.
* Perform administration tasks relating to new users, requests for hardware/software, running routine reports from various systems etc.
* To produce and maintain departmental procedures.
* To occasionally assist on site second line support staff.
* Provide general administrative support to Group IT Administrator.

The successful 1st Line Support applicant will also be rewarded with a great benefits package on top of the stated salary, full details of which are disucssed at interview stage,

1st Line Support

Due to the volume of applications received for positions it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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