2nd Line support
Job Reference: 2lshh/02103
Salary: Â£100 - Â£135 Per Hour
Salary per: Hour
Job Duration: 6 Months
Job Start Date:
Vacancy Posted: 02-03-2018
Contract Type: Contract
Location: England, Haywards Heath, West Sussex
2nd Line Support analyst required for a leading client in Haywards Heath
You will be working with managers, project managers and architects as well as infrastructure, Network & Security and application service providers
You will be required to provide the clients Commercial Finance Group (The Group) ICT end-users with a high quality, effective and professional Service Desk, support and operations service which balances the needs of the ICT end-users with the needs of The Group, and to ensure resilient and accurate completion of The Group’s daily business processing.
Skills and experience needed :
* Knowledge of the applications and infrastructure within the (sub)domains
* Knowledge of the standards of the ACF Group for request, problem and incident management
* Knowledge of the ACF Group business strategy
* Knowledge of the ACF Group, related to business, services, COO and IT
* Knowledge of the most important systems and how they add value to the business requirements
* Knowledge of business principles, processes and products
* Knowledge and experience within IT is a must (preferable in financial services).
* Knowledge of and appr. 2 years experience with commercial ICT Support Services in a Microsoft Windows, Active Directory and SQL Server environment
Due to the volume of applications received for positions it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation