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Head of Client Services

Job Reference: JSRS-HOCS

Salary: Highly Competitve + Car + Bonus + Benefits

Salary per: Annum

Job Duration:

Job Start Date:

Vacancy Posted: 22-11-2017

Contract Type: Permanent

Location: Birmingham, West Midlands, England

Head of Client Services

Our global, highly respected client, is looking for an experienced Head of Client Services to join their team ASAP on a permanent basis. The Head of Client Services will be responsible for the strategic direction, architecture and operational standards and policies of the global end point services including ServiceNow, CMDB, service monitoring, trend analysis, SCCM standards and delivery of ITIL service management.

Reporting to the Global CIO, The Head of Client Services will also be very strong with ServiceNow, as you will need to navigate your way around, be familiar with dashboards as well as having ServiceNow implementation knowledge. The Head of Client Services will also have driven Transformation projects, as well as possessing excellent communication skills.

The Head of Client Services will also be offered flexible working, as you will only be required on-site for 2 days per week, meaning you could work from home/other sites for the other 3 days!

Head of Client Services – Key Skills:

* Very strong knowledge of ServiceNow (including navigation, implementation and transformation)

* Prior experience as a ‘Transformation Driver’, specifically around Client Services, including Incident Management and Problem Management

* Previously worked in a multi-site environment (Global) – Able to create a Service Desk

* Excellent communication skills, will be heavily involved in planning, challenging and debating topics and reporting into the Global CIO

Head of Client Services – Responsibilities:

* Develop an evolving Client Services strategy with the aim to establish best practive global client services support model and capability

* Own, implement, develop and administer ServiceNow including CMDB

* Develop and maintain an end point centre of competence in regards to standards, policies and procedures for managing end point solutions best practice ensuring deployed globally

* Ensure that global/regional end point assets are configured, managed and supported in accordance with standards, policies and procedures.

* Maintain end point architecture, including driving standards, technology life-cycle management & future state direction. Creates and maintains an end point refresh plan, ensuring that technology platforms are upgraded in a timely manner.

* Create and maintain the IT End Point Architecture Standards and ensure SCCM builds reflect this.

* Ensure effective operation of ITIL compliant Service Management processes globally

* Ensure Service Level Agreements (SLAs) are agreed with business, managed and transparently shared

* Continuous improvemet of ServiceNow capability including Dashboards, reports, trend analysis and KPI’s.

Head of Client Services – Benefits

Our client can offer some truly amazing benefits, all of which will be disclosed at interview stage, including:

* Bonus

* Car allowance

* Annual Leave

* Flexible working

Head of Client Services

Due to the volume of applications received for positions it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation


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