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Helpdesk Analyst


Salary: Competitive + Brilliant Benefits + Bonus

Salary per: Annum

Job Duration:

Job Start Date:

Vacancy Posted: 15-09-2017

Contract Type: Permanent

Location: Tattenhall, Cheshire, England

Helpdesk Analyst

Our client, who are going through a significant period of growth requires an experienced Helpdesk Analyst to join their team based in Tattenhall on a permanent basis. The Helpdesk Analyst will act as first point of contact, receiving all Helpdesk queries from internal users. Providing first line helpdesk support and the logging of support calls within our helpdesk system. This is a fantastic opportunity, as this company can offer genuine career progression, as well as being part of a small, friendly team!

Helpdesk Analyst – Key Skills:

Microsoft Windows 7 and XP, Microsoft Office 2003, 2007 and 2010, Active Directory
Hardware knowledge of PC’s, printers and network equipment
An understanding of network concepts (LAN, WAN, TCP/IP)
Customer-focused work ethic
Excellent telephone manner
Methodical approach to troubleshooting problems
Flexible and adaptable approach to working in order to meet the requirements of the business
Willingness to learn new technical skills

Helpdesk Analyst – Responisbilities:

Maintaining a detailed log of all support calls reported by users, reviewing the log regularly and updating as appropriate.
Providing first line technical support, delivering solutions in line with reasonable user expectations.
Providing a high level of customer service for all support queries.
Assessing the nature of complex problems and escalate to relevant IT team members or external third parties as appropriate.
Reporting the status and progress of calls back to users on a regular basis.
Dealing with faults in order of priority in conjunction with and as directed by other members of the IT Team.
Reporting faults to third party suppliers and support companies where required.
Administering user accounts.
Monitoring daily backups, ensuring prompt resolution of any faults identified and escalating as appropriate.
Taking ownership when dealing with user queries ensuring all queries are managed proactively and efficiently.
Undertaking departmental and administrative duties.

Helpdesk Analyst – Benefits:

Our client are able to offer some truly great benefits, including but not limited to:

2x Life Assurance
Market leading contributory pension scheme
Annual Leave
Discount vouchers
Career progression
Top training and development, in both a personal and professional manner

Helpdesk Analyst

Due to the volume of applications received for positions it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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