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IT Support Analyst

Job Reference: JSRS15847

Salary: £24000 - £26000 Per Annum

Salary per: Annum

Job Duration: Permanent

Job Start Date:

Vacancy Posted: 19-10-2018

Contract Type: Permanent

Location: Callington, Cornwall, England

IT Support Analyst

Our client who a re a well known name in the South West of the UK are currently looking for an IT Support Analyst to join their support team based out of Callington. This is an excellent opportunity to join a friendly and experienced team where you will be able to enjoy a good working environment that allows you to showcase your own skills and personality.

Role Responsibilities:

* Responsible for IT incident resolution and request fulfillment within a broad-based IT Support environment
* Effectively fulfill all support requirements including a requirement to provide out of hours support on a rotation
* Ensuring all SLA’s are achieved and business expectations are met and exceeded where possible
* Identifying and implementing service and support improvement and efficiency initiatives
* Maintain an asset database and track changes
* Build and maintain a high standard of support documentation
* Communication with the business relating to support issues
* Ensuring all support procedures, processes and methodologies are followed diligently
* Provide effective recording, monitoring and control of IT support delivery

Experience & Skills Required

* Minimum 2 years hands on experience in a pressured Service Desk and Support environment
* ITIL v2 or v3 foundation level qualification
* Proven analytical and problem-solving abilities.
* Experience in managing suppliers throughout issue resolution
* Good technical understanding of Wintel, IT infrastructure, AD, Office 365 and associated technologies, Telephony systems
* Strong, written and verbal communications skills with the ability to present ideas and technical solutions in user-friendly language.

IT Support Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/


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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email GDPR@proactive.it.

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