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Senior Application Support Analyst

Job Reference: JSRSAPPSUPP

Salary: £40k - 50k per year + up to 10% bonus + benefits

Salary per: Annum

Job Duration: Permanent

Job Start Date:

Vacancy Posted: 24-11-2017

Contract Type: Permanent

Location: London, Greater London, England

Senior Application Support Analyst

Based in the heart of West London, our client who are a global media organisation are searching the market for an experienced Senior Application Support Analyst who has experience within the .Net landscape. Working for one of the most recocnisable names in the media industry this is a fantastic opportunity to make your mark on the Application Support team.

The Senior Application Support Analyst will take a lead role iin the resolution of incidents and providing customer service to application users and IT partners. Providing a high level of service in accordance with SLA’s across the business.

Role Responsibilties:

* Respond, resolve or triage and escalate incidents
* Participate in application onboarding in order to gain functional knowledge of applications
* Continuous improvement and training/knowledge transfer towards becoming subject matter expert for multiple applications
* Assist and train new team members with onboarding applications to ensure support continuity and back up
* Perform self-assessments by reviewing incidents escalated and proactively identify gaps in knowledge and tools needed
* Utilize and maintain the support Knowledge Base for implementing solutions and documents new solutions.
* Work with management and business to prioritize and resolve incidents within the designated application service level objectives/ expectations.
* Liase with team members, Service Engineering (L3) or the application development teams to provide users with updates to resolutions when requested

Skills required:

* Experience in hands-on advanced IT support – 2nd line +
* Experience in the software development life cycle including business analysis and deployment
* Required: Knowledge of Windows and general desktop & server support issues
* Knowledge of MS Office, inclusive of Visio, Frontpage, Sharepoint,
* Knowledge and experience working with Sitecore, .NET, HTML technologies including VB.NET, ASP.NET and C#
* Knowledge of the ITIL Framework.
* Ability to take ownership of technical incidents and work with applications teams
* Excellent writing and editing skills for technical documentation
* Environment and motivation suitable for doing 24/7 on-call support when assigned

Benefits include:

* Up to 10% bonus
* Group pension scheme
* Private medical insurance
* Season ticket travel loan

Senior Application Support Analyst

Due to the volume of applications received for positions it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation


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