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Senior IT Analyst – 2nd Line Support

Job Reference: 15553 - 2NDLINESR

Salary: £35000 - £40000 Per Annum

Salary per: Annum

Job Duration:

Job Start Date:

Vacancy Posted: 05-07-2018

Contract Type: Permanent

Location: Buckinghamshire, England

Senior IT Analyst – 2nd Line

We are currently working with one of our most prestigious clients who are based in Buckinghamshire. We are looking for an experienced individual who can come in to the team and hit the ground running.

Objective: To provide second level support to the business and act as the technical lead in projects

Duties and Responsibilities:

* Mailbox administration and support of email systems
* Maintenance and support of the internal telephone system
* To provide specialist desktop application support
* Diagnosing hardware/software faults and solving technical problems
* Providing 2nd level support to, and coaching of 1st line Service Desk staff
* Act as the technical lead in local IT projects, and participate in European IT projects
* To document and maintain IT policies, procedures and user instructions
* Participate in IT related audits, ensuring controls are in place

Essential Skills:

* Office 365 User and Exchange administration
* Solid Active Directory & Group Policy experience
* Knowledge and understanding of supporting telephone systems
* Experience of working with and supporting windows based applications
* Knowledge and understanding of window server environments
* Proficient in Microsoft Office products
* Excellent problem solving and analytical skills with a logical and methodical approach to work
* Able to take ownership for tasks and see them through to completion
* Customer focused and committed to providing excellent customer service

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/


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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email GDPR@proactive.it.

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