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Senior IT Systems support / Administrator

Job Reference: 15812DSR

Salary: £30000 - £40000 Per Annum

Salary per: Annum

Job Duration:

Job Start Date:

Vacancy Posted: 01-11-2018

Contract Type: Permanent

Location: England, Hereford, Herefordshire

Senior IT Systems support / Administrator

We are currently working in close partnership with one of our largerst customers who are a Global leader in their specific manufacturing sector.

The role is responsible for the provision of quality, IT support services for the company’s IT infrastructure with emphasis on customer service and satisfaction. They will serve as the sites primary IT contact and liaison between local plant personnel and the Group’s IT Organisation.

Essential Functions:

* Responsible for the daily monitoring, maintenance, and availability of computer hardware on site
* Installs personal computers, software, and peripheral equipment
* Assists with network, server and telecommunication support as required
* Strives to promptly resolve technical support issues and address user questions and requests
* Facilitates problem resolution by reviewing ticket assignments, gathering additional information, updating tickets, proactively providing status to customers, and driving the ticket resolution process
* Enforces IT policies, procedures, and standards at their site, including systems security, to ensure conformity with all information systems and company objectives

Required Skills and Knowledge:

* Excellent customer service, telephone etiquette, and interpersonal skills
* Strong troubleshooting skills
* Excellent organizational and time management skills
* Strong oral and written communications skills (technical and non-technical)
* Ability to work productively either independently or in a collaborative team environment
* Ability to solve problems independently, quickly, and completely and to communicate and present to diverse types of audiences (management, teammates, users, vendors, and other staff)
* Capable of managing projects and problem resolution in a cross-functional environment
* Ability to demonstrate and maintain a high level of initiative, motivation, drive, goal orientation, and positive moral


* Recognized qualifications in Computer Science, Business or a related discipline; equivalent experience acceptable
* 5+ years of analytical job experience in an Information Technology organization
* 5+ years of systems administration or technical support experience
* Demonstrate significant understanding of Microsoft client/server systems, networking, Microsoft Windows operating systems, and Microsoft Office productivity tools
* CITRIX and VMWare experience highly desirable
* Experience with Incident Management systems is desirable
* SAP experience is desirable

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email

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