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Service Desk Analyst

Job Reference: JSRSSDAWAKE_1503319406

Salary: Competitive + Brilliant Benefits

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Vacancy Posted: 21-08-2017

Contract Type: Permanent

Location: Wakefield, West Yorkshire

Service Desk Analyst

Our global, market leading and truly innovative client is looking for an experienced Service Desk Analyst to join their team based near Wakefield, on a permanent basis. The Service Desk Analyst will act as the first point of contact for all IT incidents and requests, as well as ensuring that service levels are continuously monitored and improved.

This is an exciting time to join this company, as they have experienced genuine growth in the past 18 months, with huge global projects already in-play.

Service Desk Analyst – Key Skills:

* ITIL (v2 or v3) Foundation Level (minimum) is essential.
* Service Desk professional qualification.
* Two or more years’ experience working in a busy and diverse service desk role.
* Incident /service / asset management experience.
* Service Catalogue.
* Excellent problem-solving skills with a logical approach.
* Good working knowledge of the business.
* Excellent Customer Interaction Skills.
* The experience of working to an ITIL Framework.
* The experience of Mobile Devices and Technologies.
* Excellent Team Player.
* Self-motivated with a positive attitude.
* Prioritisation of workload/time management skills.
* Excellent Collaboration Skills.

Service Desk Analyst – Responsibilities:

* Provision, maintenance and deletion of user accounts, including Active Directory user profiles
* Knowledge and in-depth experience of IT Service Management processes and procedures, including Incident Management / Service Request Management, Problem Management /Change Management, Asset Management /Service Catalogue / Service Level Management
* Understanding of the Change Management process.
* Maintaining the Asset Management & Software Licensing databases accurately and timeously
* Process all Leaver Requests in line with the Employee Exit Administration Policy.
* Issue all company-wide communications relating to Changes, outages, downtime, deployments and upgrades.
* Carry out Asset Management updates.
* Carry out daily Reims session checks.
* Contribute towards the creation, review and update of support documentation for all
* Drive process improvement to continually improve service and reduce costs.

Service Desk Analyst

The Service Desk Analyst will also be offered a generous benefits package, full details of which will be disclosed at interview stage.

Service Desk Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.

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