Linked In Linked In Google PlusTwitter +44 (0) 1932 232 966

Support Analyst – 2nd Line – SQL Queries

Job Reference: JSSUPHB

Salary: £20000 - £25000 Per Annum

Salary per: Zero

Job Duration:

Job Start Date:

Vacancy Posted: 19-01-2018

Contract Type: Permanent

Location: England, Leicester, Leicestershire

Support Analyst – 2nd Line – SQL Queries – Leicestershire

A fantastic opportunity has arisen for a 2nd Line Support Analyst who will provide day to day IT support and representation for our Leicestershire based client, an award-winning, industry-leading provider who have enjoyed a period of phenomenal growth and are now expanding further into Europe.

The main duties of this role include:

* 2nd Line telephone support for local and remote IT infrastructure
* Provide training on all systems to customers, staff and other team members. Provide technical support to the core IT-based systems.
* Manual testing as required.
* 2nd line telephone-based support to a professional standard.
* Technical documentation writing (eg system user manuals).
* Provide technical support to the IT infrastructure of the head office complex. Primarily Windows 7/8/10 PC support, Windows Server 2008+ hardware/software support and associated printers/equipment, Warehouse scanning and reporting.
* Provide support to the internal voice (telephone – voice & data) network infrastructure and email system. To be considered for this role you will ideally possess:
* Experience within a similar technical role: 2 years Knowledge of Microsoft Office set up and support is essential.
* Working knowledge of SQL is highly desirable.
* Excellent telephone manner together with good verbal and written communication skills are absolutely essential.
* Note: Hours of work between 7:00 am and 21:00 pm, 40 hours a week – covering day/late shift.

If this position could be of interest our client is offering a salary of up to £25,000 and the following benefits package:-

* 22 days holiday
* Contributory Pension
* Life Assurance
* Parking

Due to the volume of applications received for positions it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.

Due to the volume of applications received for positions it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation


Apply Now