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Technical Support Analyst

Job Reference: TSAKent13_1501258944

Salary: £25000 - £30000 per annum + Excellent Benefits

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Vacancy Posted: 28-07-2017

Contract Type: Permanent

Location: Kent

Technical Support Analyst – Kent – £25,000 – £30,000 – Financial Services/Mortgage Services

My national client, based in the financial services industry, is looking for a Technical Support Analyst to join them at their head offices in Kent. This FTSE 250 company is looking to grow and expand further and in light of this, are looking to bring somebody on board who will be able hit the ground running with their Mortgage Systems Team.

The role will require the job holder to have a background in Mortgage originations and/or mortgage servicing. They will be responsible for delivering technical functional specification documents in order to meet business requirements for system change.

The role will entail understanding and identifying support issues, managing technical and environment related issues and leading, understanding, identifying and delivering business BAU change needs. The role holder will become a lead technical SME on the mortgage systems and how it interacts with other applications and third party systems.

The role will require the job holder to work independently with colleagues and under direction of the manager, on multiple initiatives concurrently which may be support issues, intermediate scale business process improvements and larger scale change initiatives. They will need to support the IT delivery manager and Support Technician to ensure that BAU change is delivered in a timely manner and efficiently.

Experience Requirements

  • 24m working in an IT or MI environment dealing with databases and front end systems is essential.
  • 12m previous experience working with Mortgage Origination and / or Servicing system software or similar is essential.
  • 12m previous experience working within a Mortgage Software Supplier / Client relationship is essential.
  • 12m previous experience working with multi-location or offshore internal clients is essential.
  • 12m previous experience in implementing 3rd party solutions and working with 3rd party suppliers is essential.

Knowledge Requirements

  • Technical background working with IT systems is essential.
  • Intermediate level skills in Microsoft Word, PowerPoint, Visio, Excel, SQL are essential
  • Intermediate Understanding of the project lifecycle and a variety of project approaches is essential.
  • Knowledge of the mortgage origination and /or servicing process is essential.
  • Intermediate to basic knowledge of mortgage third party interactions is essential.

Required Qualifications/Certifications

  • GCSE or O-Level qualifications in both Maths and English are essential.
  • Degree, Diploma, Qualification or Experience in Information Technology / Computer Science is essential.


Holiday = 24 days, increase after 2 years completed service, maximum 28 days

Holiday purchase scheme – up to 5 days in an annual leave year.

Discretionary bonus of up to 10% annually

Pension – 5% employee, 8% employer contribution

Private Medical Insurance = 50% individual cover

Private Health Insurance – 75% of basic salary, payable on an ongoing basis after 28 weeks of continuous absence.

Death in Service = 4 times basic salary

Season Ticket Loan

Cycle to work scheme

Eye Test

Childcare Voucher

Perkbox discounts

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.

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